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    Refund Policy

    Return Policy    

    We hope you enjoy your shopping experience with us. Your satisfaction is always our first priority. Contact us at "Returns@toneuphub.com" to get in touch with our customer service team and describe the items you want to return and the reason for your return. Our customer service team will reply to you within 24 - 48 hours.

    Our Return Policy is as follows:

    Returnable items must be returned within 30 days (from the date you receive the items) of delivery for exchange or refund. The original bag and tag should be intact, not be damaged. A refund of the merchandise and taxes will be issued to the original method of payment. Shipping and handling for the delivery and return shipping charges will not be refunded. Refunds will be issued in the same method of payment as the original payment. A copy of your original receipt may be required. 

    For the returned item(s), we will arrange a replacement or issue a refund after we have checked your return tracking number or receipt.

    Please note the following items cannot be returned or exchanged: Swimsuit, lingerie, bodysuits, swimwear, jewelry, mask and accessories.

    We do not accept returned items that were sent back by you directly without checking with us first.

    Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.

    Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with PayPal and 7-15 business days with credit card for your refund to appear.

    The original shipping fee and insurance are non-refundable.

    We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake has been made by JuicyEnterprises.com.

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